Email you Order
- Scan and email the Parts Form (Parts Order Fax Form) to orders@hotkilns.com.
- Do not put your credit card information directly in an email - put it on the scanned form or call us with the credit card number.
- For security purposes, we do not keep credit card information on file so you must resubmit your credit card information with every order.
Other ways to place an order
- Call us at 856-294-0077 or 800-750-8350. Please have your serial number, model number, and voltage available when you call. See how to read a nameplate here.
- You can also fax an order to 856-294-0070.
- We do not have an online ordering system at this time.
- Business hours are Monday through Friday, 8:00 AM to 4:00 PM (Eastern Standard Time).
More Information
Delivery times
- See each kiln page or parts page for current lead times.
- We take great pride in shipping parts as quickly as possible.
Restocking
- The restocking charge varies and is stated on each parts page.
- Some special-order or specially-made parts are not returnable - this will be stated on the parts page.
Shipping
- We cannot quote shipping costs because we go by weight and package size and we don't know that until a package is ready for shipping.
- See this about shipping parts for more details.
